Privacy Policy

Last updated: 18 May 2026  |  Effective immediately

1. Who we are

This Privacy Policy describes how Aetos Pharma Private Limited ("Aetos", "we", "our", "us") — operating under the brand name Aetos Cosmetics — collects, uses, discloses and protects personal information collected through the website aetoscosmetics.com, our WhatsApp Business communications, our email channels, and any other digital touchpoint we operate.

Aetos Pharma Private Limited is incorporated in India and our registered office is located in Ahmedabad, Gujarat, India. We are a B2B white-label cosmetics manufacturer serving importers, distributors and brand owners across Africa, the Middle East, and Asia.

2. What we collect

We collect only the information needed to respond to your business inquiry and to maintain a legitimate B2B relationship. Specifically:

• Contact details you submit through our website, WhatsApp, email or any inquiry form: name, company name, role, phone number, email address, country, business address.
• Inquiry content: the product categories, volumes, certifications or specifications you ask about.
• Communication metadata: timestamps, message threads, and delivery receipts when you interact with us via WhatsApp, email or any messaging channel we use.
• Technical data: when you visit aetoscosmetics.com we receive standard server logs including your IP address, browser type, referring page, and pages visited. We also use Google Analytics 4 (cookie-based aggregate analytics) to understand site usage.

We do not collect special-category personal data (race, religion, biometrics, political opinions, health data) and we do not knowingly collect information from individuals under 18 years of age.

3. How we use your information

We use the information you provide for these specific purposes only:

• To respond to your business inquiry and share product catalogues, capabilities documents, or quotations.
• To negotiate, execute and fulfill commercial agreements between Aetos Pharma Pvt Ltd and your organization.
• To send periodic updates about our products, new launches, trade-show participation, or industry developments — only to contacts who have expressed business interest in our offerings.
• To comply with our legal, tax, regulatory and audit obligations under Indian law and applicable export-control regulations.
• To analyze aggregate website usage and improve the content and structure of aetoscosmetics.com.

4. Legal basis

We process personal information on the basis of (a) legitimate business interest in B2B communications with importers and distributors, (b) your consent, given when you submit an inquiry or opt into our marketing list, (c) contractual necessity where we are preparing or executing a commercial agreement, and (d) legal obligation where required by applicable law.

5. Who we share with

We share information only when necessary to deliver our services or comply with the law:

• Service providers: Hostinger (website hosting), Google (Workspace email, Analytics), WhatsApp / Meta Platforms (business messaging), Instantly.ai (email outreach platform), and other infrastructure providers under written confidentiality terms.
• Logistics and regulatory partners: freight forwarders, customs brokers and regulatory consultants we engage to fulfill specific shipments to your country.
• Government authorities: where lawfully requested under Indian law or applicable export-control regulations.
• Affiliated entities: Aetos Cosmetics is a brand operated by Aetos Pharma Pvt Ltd. Information may be shared between the parent entity and divisions (Aetos Pharma, Aetos Medical, Aetos Wellness, Aetos Lifecare) where relevant to a single commercial relationship.

We do not sell personal data. We do not share your information for third-party advertising.

6. International transfers

Our infrastructure providers (Google, Meta, Hostinger) may store data on servers located outside India. Where data crosses borders, transfers happen under standard contractual safeguards published by those providers.

7. How long we keep your information

We retain inquiry and customer information for as long as the commercial relationship remains active and for a further seven (7) years after the last transaction, in line with Indian tax and corporate-records retention requirements. Marketing-list contacts are retained until you unsubscribe.

8. Your rights

You have the right to:

• Request a copy of the personal information we hold about you;
• Ask us to correct inaccurate information;
• Ask us to delete your information, subject to our retention obligations;
• Withdraw consent for marketing communications at any time;
• Opt out of WhatsApp / email / SMS communication by replying STOP, UNSUBSCRIBE, or DÉSINSCRIRE, or by writing to us at the contact below;
• Lodge a complaint with the relevant data protection authority in your jurisdiction.

9. Cookies and analytics

aetoscosmetics.com uses cookies for essential site functionality and Google Analytics 4 for aggregate visitor analytics (measurement ID G-PD28Z79KPG). We do not use advertising cookies, retargeting cookies or third-party ad networks. You may block cookies through your browser settings without losing access to the site's content.

10. Security

We use commercially reasonable security measures — including HTTPS encryption on the website, OAuth-protected business email, and access controls on customer records — to protect your information. No system is fully secure; we cannot guarantee absolute protection against unauthorized access.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always published at aetoscosmetics.com/privacy-policy with an updated "Last updated" date. Material changes will be communicated to active customers via email.